HouseSetter respects and cares about your privacy. Our services exist to deliver peace of mind by providing you information about the conditions in your home while you’re away.  It’s important to us that you have that same peace of mind when it comes to the information we collect and how we handle it.

We Only Collect, Use, And Store Information As Required To Provide Services

We require information about you, your home and others designated by you (“Personal Information”) to provide, personalize, and improve HouseSetter services (“Services”), and to communicate with you about products and services. We do not collect, use, or store Personal Information for any other purposes. Personal Information includes (a) information you provide us when you visit our website, use our mobile apps, or otherwise communicate with us, make purchases and set up or change your HouseSetter account, including name, contact information, credit card details, HouseSetter device name and location, and contact information for others you allow to access your services; and (b) information generated automatically or manually through use of Services, such as temperature, humidity, power status, and photographs. We may keep Personal Information as long as we need it to provide Services to you and to maintain our records as required by law. We may alter Personal Information so it can no longer be reasonably linked to specific individuals or households, store that anonymized information indefinitely, and use or share it for any purpose. We will retain the most recent report including the photograph, if applicable, from your property, but otherwise will  not retain the photographs we send to you in any form.

We Only Share Personal Information Under Specific Circumstances

We do not sell or rent Personal Information. We may share Personal Information with our service providers to help us provide Services. We require our service providers to protect Personal Information from further disclosure. We may also share Personal Information with third parties if we believe in good faith that such action is required to comply with legal requirements or to protect our rights or the rights and safety of you or others. We may transfer Personal Information as required to complete a sale or transfer of our company or our assets. Except as specified above, we will not otherwise share Personal Information for any purpose unrelated to the delivery of Services without obtaining separate permission from you. 

We Protect Your Personal Information

We exercise industry-standard technical, administrative, and physical protections designed to keep your Personal Information secure, but we cannot guarantee complete security from unauthorized access, hardware or software failure, or other factors. To maintain the privacy and security of your account and Personal Information, you should select secure log-in credentials and keep them secret. You are responsible for any use of Services by persons you enable to access your account.  

We Provide You Access And Choice

You can access and ensure the accuracy of your Personal Information by logging into your account. If you have questions about the Personal Information we have for you, contact us at You can choose not to provide certain information to us, but that could limit our ability to provide Services to you. We may use your contact information to communicate with you about your account, Services, and additional products and services offered by HouseSetter and our business affiliates. If you’d prefer that we not communicate with you about additional products and services, you can let us know by unsubscribing to HouseSetter marketing materials at any time. If you unsubscribe, we will continue to communicate with you about Services you have purchased. 

We Can Make Changes

We may change this Privacy Policy from time to time and will notify you by posting the updated version on the HouseSetter website. You are bound by the revised Privacy Policy when you use Services after the changes have been posted.